What is FTx Concierge Service?

Who Can Benefit From

FTx Concierge Services?

Meet Your Techs

Adam
Support Tech

Adam’s exceptional problem-solving skills and calm, steady approach consistently empower our clients to overcome challenges and achieve success. Whether navigating complex technical issues or providing clear, patient guidance, he brings confidence and clarity to every interaction. His dedication not only enhances the client experience but also strengthens our team as a whole. 

Phil
Support Tech

With over 20 years in technical support and POS systems, Phil has built a career on expertise, dedication, and a drive for continuous improvement. For the past four years at FasTrax, Phil has been a key contributor—developing training materials that became the foundation for the company’s academy and serving as the go-to expert for both the POS system and backend. Whether by phone, email, or onsite, Phil delivers support you can trust.

Adem
Support Tech

Adem is a highly knowledgeable, articulate, and calculated individual who displays his in-depth capabilities with POS. As a member of the support staff here at FasTrax, Adem displays high levels of expertise on how to handle the POS system on any store level.  

Eddie
Support Tech

Eddie’s ability to solve problems with calm precision makes a meaningful impact on our clients’ success. From addressing intricate technical concerns to providing thoughtful, easy-to-understand support, he brings a reassuring presence to every situation. His unwavering dedication enhances the overall client journey and plays a key role in strengthening our team dynamic.

Clifton
Support Tech

Clifton’s strong problem-solving abilities and composed demeanor consistently help our clients navigate challenges and reach their goals. Whether he’s tackling complex technical issues or offering clear, patient support, Clifton brings assurance and insight to every interaction. His commitment not only elevates the client experience but also reinforces the strength and unity of our team.

Michael
Support Tech

A highly sophisticated individual with a strong commitment to efficiency and operational excellency. Greatly values cultivating a deep understanding of the practical applications of the software within a retail environment and retaining high value operational standards

Dominic
FTx Commerce Manager

Dominic is someone driven by results and problem solving! An expert in ecommerce and retail technology, your instructor will guide you through building and managing your online store with FTx Commerce. Learn practical skills to streamline operations, manage inventory, and enhance customer engagement.

Amanda
Director of Marketing

Amanda is someone driven by results with strong problem-solving skills and a sharp marketing mindset! An expert in digital signage, marketing, and design, your instructor will guide you through building and managing impactful campaigns. Learn practical skills to streamline operations, manage content, strengthen your marketing strategies, and enhance customer engagement.

Dalton
Support Tech

Dalton’s calm approach and strong problem-solving skills make him a dependable resource for clients. He tackles challenges with patience and clarity, offering support that builds confidence and trust. His dedication not only improves the client experience but also reinforces the collaboration and strength of our team.

What Can We Help
Your Business Achieve?


  • Boost Repeat Visits & Loyalty: Keep customers engaged and coming back for more. 

  • Increase Brand Awareness: Strengthen your connection with your audience and grow your brand presence. 

  • Showcase New Products: Launch your latest offerings with maximum impact.
     
  • Move Slow-Moving Inventory: Use strategic marketing to clear stock faster. 

  • Maximize Upsell & Cross-Sell Potential: Encourage bigger purchases with targeted promotions. 

  • Spotlight Best Sellers: Give your top-performing products the attention they deserve.

How It Works:

The FasTrax Concierge services gives you two options: hands-on training, where we guide you or your team through features and strategies, or done-for-you execution, where we handle setup, optimization, and strategy for you-fully tailored to your goals.